Rapid Re-housing Case Manager

THE OPPORTUNITY:

As a Rapid Re-housing Case Manager, you will work in the Rapid Rehousing Program, a program that offers permanent housing and support to homeless youth and young adults, ages 18 to 24, many of whom have never had stable housing and support before. You will provide support services to residents in the program, helping them further gain stability and permanent housing, while also connecting them to other community services, career, and education opportunities. Through your assessment of housing barriers, you will determine service needs and work to develop individualized plans with youth entering the program. Your work with residents will include providing emotional support, budgeting and life skills training, job search and job readiness advice, and a range of other services to help participants integrate into their community.

KEY RESPONSIBILITIES:

Your work as a Rapid Re-housing Case Manager will focus on the following:

Conduct housing needs assessments of Bridge residents to connect them to appropriate services
Assess housing barriers to determine service needs and develop Individualized Service Plans to guide participants toward long-term permanent housing and self-sufficiency
Provide case management support and plans to assist participants in achieving strengths-based and solution-focused goals
Enable program participants to identify various life skills and develop an effective referral and service network in the residents’ communities to ensure on-going success in achieving goals
Maintain individual client files, including monthly logs and outcome reports, to document all aspects of case management, assessments, and achievements for participants
Assist youth with locating substance abuse, mental health, and other healthcare providers in the community, as based on continuing needs assessment
Collect and report program data, including but not limited to, data required for Bridge’s case management system, Homeless Management Information System, and funders’ required data
Serve as liaison/advocate between the program and the community including surrounding neighbors to build partnerships
Maintain program records and prepare and submit monthly program updates
Ensure that all activities, services, and programs through Bridge are conducted in a manner that is sensitive to and shows respect for the cultural and ethnic diversity for all Bridge clients
Participate in weekly and quarterly program and staff meetings

QUALIFICATIONS:

It takes a special person to serve as a team member at Bridge. Before applying, please consider the following qualifications, skills, and experiences that we have found lead to success as a Rapid Rehousing Case Manager. We do not expect candidates to meet all of the criteria listed below. Reviewing the qualifications can help you to better understand what will be expected of you as a member of the team.

2-4 years of experience working with vulnerable youth ages 18 – 24
Bachelor’s degree is preferable but not required
Experience working with housing programs
Knowledge and understanding of “Housing First” philosophy and strategies
Knowledge and experience with data collection and management systems
Knowledge of social service, housing support, and basic benefit systems
Capacity to engage youth and provide support, including advocacy, reducing isolation, problem-solving, listening, and identification of resources
Valid driver’s license required and Continuous clean driver’s record
Duties will be performed both in an office environment and in the field, where program residents reside. Because program residents have varied schedules, case management may take place out of regular business hours; a flexible schedule and ability and willingness to work outside of regular business hours is essential.